If our website isn't loading correctly, please first ensure you have a stable internet connection. Please reload the current webpage or remove your browser's cached data and cookies. Check if any Ad-blockers or extensions are interfering. If the issue persists, it might be a temporary problem on our end. Please try again shortly, or email shop@waveofnostalgia.co.uk  if the problem continues.

Finding a particular book is simple using the search tool (magnifying glass icon) located at the top right of our website. Simply type in the title, author, ISBN, or keywords related to the book you're looking for and press enter or click the search icon.

If you want to add books to your cart, visit its product page and then click the 'Add to Cart' button. To see the items you've added, simply click on the bag icon, situated in the upper right corner of the screen, and you'll be taken to your cart page.

If your order hasn’t been dispatched yet, you can email shop@waveofnostalgia.co.uk with your order number and request. We’ll do our best to assist.

You can redeem a discount code when you reach the checkout stage. During checkout, on the payment step, you'll see a box marked 'Discount code' – enter your code there and hit 'Apply' to view your reduced price.

Your discount code might be rejected for several reasons, such as it being expired, not being applicable to the items in your cart, having a typo in the code, or having a minimum purchase requirement that hasn't been met. Make sure the code is entered exactly as it appears, and check the terms and conditions associated with the discount.

Please refer to the tracking information provided in your shipping confirmation email.

If the checkout page isn't loading, first, ensure you have a stable internet connection. Please try refreshing the current page. If that doesn't work, clear your browser's cached images and cookies. If the problem continues, it might be a temporary issue. Please try again shortly, or email shop@waveofnostalgia.co.uk.

We may not be able to guarantee cancellation once an order has been placed. Please email shop@waveofnostalgia.co.uk immediately with your order number, and we will do our best to accommodate your request if the order hasn't already been processed for shipping.

Yes, we offer in-store collections at our bookshop in Haworth. During the checkout process on our website, you will see a 'Local Pickup' option under the shipping methods. When you select this option, we will notify you via email the moment your order is ready for collection.

Availability information is displayed on the product page of each book on our website. If a book is out of stock, it will be indicated as such. Please email us at shop@waveofnostalgia.co.uk to obtain details of when the item will be back in stock.

If you are having trouble adding items to your cart, please ensure that the book is currently in stock. There might also be a technical issue; try reloading the page and clearing your browser's cache and cookies. If the issue continues, email shop@waveofnostalgia.co.uk  for assistance.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link. You can use this information to track the progress of your delivery.

Our return policy is detailed on a dedicated 'Deliveries & Returns' page on our website. Please refer to this page for information on the timeframe for returns, the condition of returned items, and any specific instructions.

Our payment methods are all clearly shown on the Checkout page of our website and include all standard options.

There are a few potential causes for payment declines, such as insufficient funds, incorrect card details, or issues with your bank. Please double-check the payment information you have entered and ensure your card is valid. You may also need to contact your bank or try an alternative payment method.

The process for returning a book purchased is outlined on our 'Deliveries & Returns' page. To initiate a return, email shop@waveofnostalgia.co.uk within 7 working days of receiving your order. We’ll send you instructions. Returned items must be unused, with all original labels and packaging, and sent at your own expense.

Typically, for online returns, we require proof of your purchase, like your order confirmation email or order ID. Please check our 'Deliveries & Returns' page for complete guidelines.

If you receive a book that has been damaged during transit, email shop@waveofnostalgia.co.uk  immediately with your order number, photos of the damaged item, and packaging. We will assess the situation and arrange for a replacement or refund according to our policies.

In our physical bookstore, we accept cash, major credit/debit cards, and other standard payment options. Please contact our in-store staff for a complete list.

After we receive and check your returned book, we'll initiate your refund. The time it takes for the funds to show in your account depends on your original payment method and your bank's processing times. Please expect around [insert estimated timeframe, e.g., 5-10 business days] for this to occur after we confirm your return.